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New data shows a gulf in happiness between domiciliary care workers and care, home staff,

New data shows a gulf in happiness between domiciliary care workers and care, home staff,

88% of domiciliary care workers are happy at the end of their shift compared to just 21% of those working in care homes

London - 17th August 2022: Domiciliary care workers are the happiest shift workers in a league table of professions, according to new data released by Deputy, the leading workforce management app. 

Almost nine in ten (88%) shifts worked by domiciliary care workers resulted in them feeling ‘happy’ last quarter, compared to just one in five (21%) for care home staff.

The data has been recorded using Deputy’s new Shift Pulse feature. Workers rate how they’re feeling at the end of their shift on a sliding scale from ‘stressed’, to ‘frustrated’, ‘ok’, ‘good’ and ‘happy’. More than 88,000 UK shifts were measured between 1 April and 30 June 2022. 

Workers recording a ‘happy’ score at the end of their shift were ranked as follows:

  1. Domiciliary care: 88%
  2. Pharmacies and chemists: 71%
  3. Cafes & coffee shops: 57%
  4. Fast food & take out: 52%
  5. Pubs & bars: 51%
  6. Retail: 43%
  7. Cleaning: 39%
  8. Restaurants: 38%
  9. Healthcare: 31%
  10. Care home staff: 21%

David Kelly, General Manager for EMEA at Deputy, said: “It’s great to see so many happy shift workers from the domiciliary care sector. We all know that every business is only as good as its team, especially in care. Not only is it vital to look after your team for their own wellbeing, but a happy, healthy workforce is also good for business. With that in mind, we clearly need to address the happiness of our workers in healthcare and care homes.”

At the other end of the scale, the highest reports of feeling ‘stressed’ or ‘frustrated’ was recorded by those working in the cleaning industry (16%), healthcare (12%) and retail (11%). 

David Kelly said: “It’s important for managers and owners who receive negative feedback to use it to open up conversations with their staff and find ways to improve things. We want to help managers and employers support the UK shift workers' good mental health. 

“Our new Shift Pulse feature is designed to provide workers with a simple way to share how they’re feeling after every shift so that managers can respond to their team’s needs.” 

With Shift Pulse, staff can provide insightful feedback at the end of each shift so managers can address any issues and keep their teams happy and engaged. When staff clock out, they can rate how they are feeling. They also have the option to leave an anonymous comment for their manager. 

Using the engagement dashboard, managers can see in real-time as shift ratings and comments flow in and spot trends week over week. 

About Deputy 

Deputy is on a mission to Simplify Shift Work™ for millions of workers and businesses worldwide. The company streamlines scheduling, timesheets, tasks and communication for business owners and their workers. 

More than 300,000 workplaces globally use Deputy to manage rotas and effectively communicate with employees in real-time, providing millions of shift workers with more flexibility and control over their schedules. Deputy’s software gives businesses the tools they need to create a thriving workplace. 

Visit, or find us on TwitterFacebook, the App Store or Google Play for more information.






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